Before proceeding to navigate our site you must carefully read all the general terms and conditions of sale as well as of the navigation and use of this site, since its use necessarily entails the unreserved acceptance of the terms and conditions presented herein. These terms and conditions take effect as soon as they are made available on the site and can be accessed by the User. The Company reserves the right to change, without prior notice, the terms and conditions presented herein, to adjust them to legislation in force. Access to and use of the site, as well as the ordering or purchase of our products and / or services, means that the user has understood and accepted these terms and conditions. The sale of the products and / or services made available on the site are only available for delivery in the State of Florida, USA. The products and / or services made available on this site are presented through LESSEN LERIAS INTERNATIONAL BUSINESS GROUP, INC, 200 S BISCAYNE BLVD, STE 2790, MIAMI, FL 33131 US, FEI number: 33-1225269, hereinafter referred to as Company.
The Pre-Order is a tool that allows the User to start the process of ordering our products. This ordering process consists in the reservation of the products chosen, in order to guarantee them being in stock (when promotional campaigns are on) or to start the manufacturing process. All orders are purchased through the website www.famoswiss.com/preorder In order to access the above-mentioned website the User must register an account, acquiring an access login and password. After accessing your personal area, you should start the ordering process with the indications explained in point 1. All orders placed are made as a reservation, and the User may, within a maximum of four days, change their order without any charges or penalties. All orders / purchases made through the User's personal account are the sole responsibility of the User, even if made by a third party, with or without the User's consent, as it is the User’s sole responsibility to order the products / services made available. The Company will not carry out any returns or compensation to the User in case of identity theft.
III. Pre-Order Requests
1. User Registration
To start the ordering process, the User must register in the area indicated for this purpose, filling in all the required fields. User registration is the responsibility of the user, who must conform to the content of the information provided and, under a sworn statement, affirms that he is over 18 years of age. The User's account is personal and non-transferable, so any order or booking made is automatically validated by our system, although a third party could make a request, with or without authorisation from the User. The User must notify the Company, via the email email@example.com, whenever their data is the object of theft, theft or loss, in order to proceed with its cancellation. Regardless of the notice, the Company shall not be liable for damages caused to the User.
2. Product Reservation
Selecting products is done via the website www.famoswiss.com/preorder, by accessing your personal area and by clicking on the "I'm Interested" option. The selected goods or product will be inserted automatically into the BASKET, where the User will be able to see all the products that he/she has chosen and their quantities. To finalize your order, click on Order, then you will receive an order confirmation email and the pre-order request form, with a description of the selected products and units. You have 4 days from beginning the Pre-Order reservation process to proceed with any changes to or cancellation of the service.
3. Manufacturing the order
As soon as the Company receives the order form, it begins the manufacture of the selected products. Once the manufacturing process is complete, the products are transported to our warehouses, located in Florida, USA.
IV. Order Checkout
a) Availability of products in warehouses
Once the products arrive in the Company’s warehouses the User will receive an email with information of the availability of the product, in order to proceed to the completion of your order, and make the purchase thereof. You have 5 business days to validate your order and make the final payment before the order is cancelled. To do so, you must access your personal area by clicking on the reserved area of Checkout.
b) Order validation
As soon as the User accesses their personal area during checkout they can review their order, quantities, price and shipping costs and validate it.
c) Billing Data
After validating the order, the User must provide all of his billing information and address for the products to be dispatched.
d) Selecting payment method
The website allows the following methods of payment: Visa, American Express and MasterCard, Paypal and Stripe. The User, upon clicking on the desired option, will be forwarded to the online platform of the relevant issuers or banking entities.
e) Purchase Confirmation
After confirmation of payment, the Company will send an email, within a maximum of 24 hours, with the summary of the order made, description of the products, quantities and shipping of the order. You can view the invoice associated to your order in the reserved Account Information section. Purchase confirmation email does not serve as invoice
V. Product Information
The Company discloses all technical specifications of the products presented on the website; however the colour and tone of the photographs may vary in accordance to the computer equipment of each User. Therefore the images presented are merely illustrative.
VI. Product Prices
The products and / or services available on the website display the final price of the respective product, including all taxes associated with its sale or, in applicable cases, the commercial discounts that exist at the time. The shipping costs will be included in the final amount and the User will be informed of this cost at the time of order confirmation and final payment. The Company reserves the legal right to change its price list without prior notice, applying to it the tariffs associated at that time upon confirmation of payment.
VII. Payment Methods
The Company accepts the following modes of payment from the User: A. Visa, American Express and Master Card; B. Paypal; C. Stripe. Payment of products is subject to the availability of User funds and confirmation of payment by the issuing / banking entities. Therefore, the delivery of the order will only be put through when the Company obtains validation of the transfer. The Company guarantees the security of all business transactions through its website, through secure payment systems. User data is confidential and forwarded directly to the issuing or banking entities.
VIII. Delivery Times
Delivery times vary according to the manufacturing of the orders and the delivery time of those products. Hence, delivery times can vary from 4 to 10 weeks, starting with the manufacturing process of the goods following the pre-order reservation.
IX. Home Delivery
The order will be delivered through the Company’s distribution and assembly teams to the address indicated by the User upon personal registration. Orders will not be delivered to public places or P.O. Boxes. The Company's distribution and assembly team will contact the User to schedule the location, date and time to proceed with the delivery and assembly of the products. If, on the date, time and place of delivery, it is not possible to proceed with the delivery and assembly of the products, regardless of the reasons that lead to this happening, the User shall be liable for the costs associated with the return of the products and subsequent delivery thereof. If the distribution and assembly team of the Company is unable to contact the User upon receipt of the products for subsequent delivery, they will be stored for a maximum period of 30 days, after which the User will be liable for payment of the deposit fee, where applicable, of up to a maximum of 30 days, from when the User waives ownership of the products and the Company returns them. They will be considered lost to the Company.
X. Right to Termination
The User has the right to terminate the contract in the following instances: a. Delivery of Defective Products; b. Right of Retraction. In the first instance, the Company will be liable for the defect caused and undertakes to proceed with the new delivery of a product identical or similar to the one requested. No charges or shipping costs associated with the new delivery will be charged to the User. Furthermore, the User must take into account that a product identical or similar to the one that was damaged might not be available in stock, so the period for new delivery may be equal to the initial period (4 to 10 weeks). In this case, the User may, if they so wish, terminate the contract and proceed with the request for a refund of the price. In the second instance the User may proceed to terminate the contract and subsequently request a refund if the products do not meet their expectations. The User will not be reimbursed for the cost of transportation, but only for and to the amount paid for the products. At the time of delivery of the goods the User must assess their condition, characteristics, shades and size to determine whether to terminate the contract and request a refund or exchange of products with a similar product. The User must express this intention in writing at the time of delivery and assembly of the products, (the return or exchange of products) by completing a form that will be made available by the assembly team. Requests for refunds will not be accepted after delivery and assembly of the products by the assembly team, even if based on the delivery of defective or damaged products. The only possibility that the User has in such a case is to activate the products’ warranty. The User can only exercise the right to terminate a contract at the time of delivery and assembly of the products.
XI. Refund of amounts paid
If the User requests the refund of the amounts paid, regardless of the reason, the Company will reimburse the amounts within a maximum of 30 (useful) days. The refund will be made through the same payment method through which the User made the purchase.
XII. Product Warranty
The products supplied by the Company meet strict quality and control criteria. However, in the event the products present defects or cannot be used according to the characteristics presented the User can activate the warranty, for a period of 12 months, counting from the moment of delivery and assembly of the product. All products are covered by a 12 month manufacturer's warranty. The User must inform the Company if any defects are found with the products, within a maximum period of 2 months, after delivery and assembly thereof. The Company is not responsible for the normal wear and tear of the products, nor for damages resulting from dents, improper use, misuse, neglect, or incorrect assembly and disassembly. These non-conformities are not covered by the warranty and, if the User makes improper use of the guarantee for this type of damage, it will be automatically cancelled. The Company reserves the legal right to determine whether the product will be repaired, replaced or the object of rebate or return.
XIII. Treatment of Personal Data
The Company is not responsible for inaccuracies with data collected or the falsehood of data, hence why it cannot be assumed that any information is true or complete. Any content or communication of non-personal data that you send us to this web page through electronic mail or any other means, containing information, questions, comments, suggestions or the like, will be treated as non-confidential data and without property rights. Any and all information that is made available on or through the Site is deemed to be the property of the Company and may be used under any circumstances, including but not limited to the disclosure, reproduction, transmission, publication, dissemination and placement of content on the Web . In addition, the Company is free to use, for any purpose it deems appropriate (including, but not limited to, development, production, advertising and marketing of products), ideas, creative works, inventions, development, suggestions, and concepts that are generally present in any communication made available to us. This use is exempt of monetary compensations to the user who made the information available. Minors under the age of 18 must obtain authorisation from their parents or guardians before disclosing their data to the Company. The Company offers the owners of personal data the right to free and unrestricted access, confirming, rectifying, deleting or blocking the data they have provided, and they may exercise it in writing through the contacts made available on the website at any time and without charge.
XIV. Customer Support Service
The User may, through the contacts made available on the website, contact the Company to submit any suggestion or complaint about the products for sale online.>
XVI. Applicable legislation and Competent Court
The contract for the purchase and sale of products online is governed by the laws of the State of Florida. Any dispute between User or Company will be resolved through the Florida courts.